How to turn separate support communities into a global village

As the world evolves, so do customer needs and expectations. Adapting to these changes and keeping...

The convergence of AI and BI: it’s time to embrace generative BI

Leveraging intelligence has been the main way companies have secured a competitive advantage for as...

How a privacy compliance operations organization achieved operational excellence

Robust privacy compliance is a strategic asset for companies subject to stringent privacy laws and...

How 4 industry leaders use AI to deliver next-generation customer service

Imagine a world where every customer support interaction is intuitively tailored to your needs...

The five levels of automation in data quality and information management—where does your organization stand?

Having advanced data quality and information management capabilities can be a strategic advantage...

Project managers as strategic enforcers of cost efficiency

The role of project managers has traditionally centered around managing tasks, resources, and...

The best technology for optimizing business intelligence

What is the best technology for gaining even better intelligence from the massive amounts of data a...

2024 U.S. data privacy laws by state

Data Privacy Day is coming up on January 28th this year and to celebrate, we thought we'd take a...

Why multi-directional platform integration is essential for customer retention

In today’s fast-paced, informationally overloaded world, the most precious resource is time....