iTalent Digital blog

The customer experience win hidden in accessibility requirements

An accessible, unified customer experience is no longer a “nice-to-have” feature in a company’s...

How to turn separate support communities into a global village

As the world evolves, so do customer needs and expectations. Adapting to these changes and keeping...

The convergence of AI and BI: it’s time to embrace generative BI

Leveraging intelligence has been the main way companies have secured a competitive advantage for as...

How world-class companies track metrics to drive strategic success

The Entrepreneurial Renaissance changed the game for enterprises. Speed of learning has become the...

How noisy and biased data warp business decisions

Since the efficacy of all strategic business decisions hinges on the quality of the data they are...

5 common mistakes to avoid when adopting AI

The pressure to integrate artificial intelligence (AI) systems into business processes is building...

Introducing iTalent’s digital platform for CX professionals

After trailblazing the knowledge management and digital collaboration space for more than a decade,...

How a privacy compliance operations organization achieved operational excellence

Robust privacy compliance is a strategic asset for companies subject to stringent privacy laws and...

Exciting new and upcoming Microsoft Fabric updates

As the Head of iTalent Digital’s BI, Data & Analytics consulting practice, I had the privilege of...

How 4 industry leaders use AI to deliver next-generation customer service

Imagine a world where every customer support interaction is intuitively tailored to your needs...