How noisy and biased data warp business decisions
Since the efficacy of all strategic business decisions hinges on the quality of the data they are...
3 minute read
5 common mistakes to avoid when adopting AI
The pressure to integrate artificial intelligence (AI) systems into business processes is building...
4 minute read
Customer experience,
iPaaS (integration platform as a service),
SmartConX,
Company news,
Enterprise community
Introducing iTalent’s digital platform for CX professionals
After trailblazing the knowledge management and digital collaboration space for more than a decade,...
2 minute read
How a privacy compliance operations organization achieved operational excellence
Robust privacy compliance is a strategic asset for companies subject to stringent privacy laws and...
3 minute read
Exciting new and upcoming Microsoft Fabric updates
As the Head of iTalent Digital’s BI, Data & Analytics consulting practice, I had the privilege of...
6 minute read
Enterprise search & personalization,
Customer experience,
Data & analytics,
Case study,
Coveo,
Microsoft,
AI,
Automation
How 4 industry leaders use AI to deliver next-generation customer service
Imagine a world where every customer support interaction is intuitively tailored to your needs...
4 minute read
Enterprise search & personalization,
Customer experience,
Digital transformation,
Data & analytics,
AI
AI-driven trends in the retail sector
AI is at the top of everyone’s minds, and the retail industry is no exception. AI is not just...
3 minute read
The problem with BIG projects… and 5 ways a well-run pilot can help
How many times have you experienced a major software rollout or other big change at work that had...
3 minute read
8 steps to priming your data for AI readiness
If you’re reading this, chances are you’ve realized there’s no going back to the way things...
8 minute read
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