AARP's SongTheme: boost community engagement with music
Organizations of any size and scope often face the constant challenge of keeping their members...
3 minute read
Embrace a holistic approach to customer obsession
Why are so many companies failing to see the expected ROI of their recent data management and...
3 minute read
Change management for project managers: how to ensure better outcomes
There is no magic wand moment in enterprise project management. This is okay; we don’t live in a...
2 minute read
Why CX leaders should integrate change management into all they do
When changes are introduced in an organization, the customer experience (CX) often changes, as...
3 minute read
How you can use AI to power customer self-service and assisted support
“We have really good customer service!” How many times have you heard companies express this as a...
5 minute read
Toward global agility: 5 best practices for managing distributed agile teams
Today’s connected world delivers a powerful tool for businesses: easy access to a rich, global...
4 minute read
It’s time to take an enterprise approach to change
Most of us want to make a difference and have a positive impact. It’s why we do the work we do. ...
4 minute read
Harnessing the power of community evangelism: how it’s like GPT
A clear theme that emerged fromThe Community Roundtable’s annual report on the State of Community...
3 minute read
Top 10 online community managed services our customers ask for
The benefits of self-service online communities are well known. Customers prefer to self-support...
4 minute read
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