How AI-enabled enterprise search improves the customer experience
They say that a rising tide lifts all boats, but as Warren Buffet famously quipped: “Only when the...
4 minute read
3 things successful change leaders do
We’ve all heard the saying that change is the only constant. The fact is, not only are business...
3 minute read
Make community management more efficient and scalable with Khoros ACM
In a previous blog article, I wrote about a specific feature of the Khoros Accelerated Community...
3 minute read
Elevate your decision-making with Power BI’s AI capabilities
When it comes to evaluating and presenting business data in a meaningful way, many organizations...
4 minute read
How to use data to build a business case for change management
By Leslie Ottavi and Heather Marks Tangibly measuring change is notoriously difficult, which makes...
4 minute read
Unlock community insights with Khoros Monitor Walls
A hidden gem as a part of the analytics offering in the Khoros Care and ACM (Accelerated Community...
2 minute read
Onshore, nearshore or offshore software development: which is right for you?
There are three main geographical options for managing the people element of software development...
4 minute read
3 ways intelligent search and personalization future-proofs customer service
As we transition into 2023, a decade after Forrester published a report announcing that the Age...
3 minute read
10 steps to a ubiquitous online community
The power and value of digital enterprise communities is well documented. By empowering users...
5 minute read
Topics
- Agile Methodology (1)
- AI (18)
- Automation (5)
- Awards (6)
- Case study (6)
- ChaMa (9)
- Change management (16)
- Company news (5)
- Coveo (7)
- Customer experience (26)
- Data & analytics (18)
- Data privacy (2)
- Digital transformation (5)
- Diversity (1)
- Dynamic translation (3)
- Employee experience (5)
- Enterprise community (21)
- Enterprise search & personalization (13)
- Google (1)
- Intelligent content syndication (3)
- iPaaS (integration platform as a service) (3)
- Khoros (7)
- Managed Services (1)
- Microsoft (3)
- Oracle Eloqua (1)
- PMO & project management (8)
- SaaS (software as a service) (2)
- SmartConX (7)
- Software and cloud engineering (1)
- Systems integrations (7)