The customer experience win hidden in accessibility requirements

An accessible, unified customer experience is no longer a “nice-to-have” feature in a company’s...

How to turn separate support communities into a global village

As the world evolves, so do customer needs and expectations. Adapting to these changes and keeping...

Introducing iTalent’s digital platform for CX professionals

After trailblazing the knowledge management and digital collaboration space for more than a decade,...

Why multi-directional platform integration is essential for customer retention

In today’s fast-paced, informationally overloaded world, the most precious resource is time....

6 reasons your company needs an iPaaS

As your company deploys and onboards an increasing number of applications, they create data...

iTalent Digital named "Disruptor Company of the Year" again for SmartConX

For the second time this year, iTalent Digital was named Disruptor...

How Autodesk integrated Facebook without increasing costs

By Chris Coumbe at Autodesk Companies have invested a lot of resources...

7 proven ways to boost member-to-member engagement

Syndication solution for Microsoft wins Stevie Award for best new product of the year

It was an honor to be in New York City late last month with Sandy...

Don’t get lost in translation: How to make multilingual marketing easy

As the world moves towards greater globalization, marketing...