How to turn separate support communities into a global village

As the world evolves, so do customer needs and expectations. Adapting to these changes and keeping...

How a privacy compliance operations organization achieved operational excellence

Robust privacy compliance is a strategic asset for companies subject to stringent privacy laws and...

How 4 industry leaders use AI to deliver next-generation customer service

Imagine a world where every customer support interaction is intuitively tailored to your needs...

Consolidate your communities onto one platform for a better CX and big savings

Managing multiple, siloed communities spread across different online touchpoints can be a...

AARP's SongTheme: boost community engagement with music

Organizations of any size and scope often face the constant challenge of keeping their members...

How Autodesk uses automation to drive change agility

We all know that change management should be baked into transformation initiatives from the...

How Chama helped a global enterprise uplevel change management

In today's fast-changing marketplace, companies must pivot quickly and...

How Autodesk integrated Facebook without increasing costs

By Chris Coumbe at Autodesk Companies have invested a lot of resources...

Syndication solution for Microsoft wins Stevie Award for best new product of the year

It was an honor to be in New York City late last month with Sandy...