Posts about
Enterprise search & personalization
Six little-known ways unified search improves workplace productivity (which is your organization doing?)
Your organization can have the deepest expertise, the most valuable knowledge base, and the...
4 minute read
Coveo unified search: answers to your top FAQs
Unified search is the latest evolution of the classical search index and has become the new...
4 minute read
How you can use AI to power customer self-service and assisted support
“We have really good customer service!” How many times have you heard companies express this as a...
5 minute read
Revolutionize the e-commerce experience with intelligent unified search
There was a time when search engines were the latest and greatest thing. They were considered...
4 minute read
What is intelligent unified search and why do enterprises need it?
The overwhelming proliferation of data and information is causing toggle fatigue. What is toggle...
3 minute read
Enterprise search & personalization,
Customer experience,
Data & analytics,
Enterprise community,
Dynamic translation,
Khoros,
Microsoft,
Google
5 box-bursting innovations for your Khoros community
One of the things we like about the Khoros customer engagement platform is that it not only has a...
4 minute read
Threats and opportunities of generative AI for enterprise communities
In my last post, I explored a list of questions that enterprise community professionals should be...
4 minute read
How AI-enabled enterprise search improves the customer experience
They say that a rising tide lifts all boats, but as Warren Buffet famously quipped: “Only when the...
4 minute read
3 ways intelligent search and personalization future-proofs customer service
As we transition into 2023, a decade after Forrester published a report announcing that the Age...
3 minute read
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