Posts about
Enterprise search & personalization
How you can use AI to power customer self-service and assisted support
“We have really good customer service!” How many times have you heard companies express this as a...
5 minute read
Revolutionize the e-commerce experience with intelligent unified search
There was a time when search engines were the latest and greatest thing. They were considered...
4 minute read
What is intelligent unified search and why do enterprises need it?
The overwhelming proliferation of data and information is causing toggle fatigue. What is toggle...
3 minute read
Enterprise search & personalization,
Customer experience,
Data & analytics,
Enterprise community,
Dynamic translation,
Khoros,
Microsoft,
Google
5 box-bursting innovations for your Khoros community
One of the things we like about the Khoros customer engagement platform is that it not only has a...
4 minute read
Threats and opportunities of generative AI for enterprise communities
In my last post, I explored a list of questions that enterprise community professionals should be...
4 minute read
How AI-enabled enterprise search improves the customer experience
They say that a rising tide lifts all boats, but as Warren Buffet famously quipped: “Only when the...
4 minute read
3 ways intelligent search and personalization future-proofs customer service
As we transition into 2023, a decade after Forrester published a report announcing that the Age...
3 minute read
10 steps to a ubiquitous online community
The power and value of digital enterprise communities is well documented. By empowering users...
5 minute read
How to create a relevant and effortless customer experience through intelligent mass personalization
For global IT companies, time is of the essence: when IT...
3 minute read
Topics
- Agile Methodology (1)
- AI (7)
- Automation (1)
- Awards (6)
- Case study (5)
- Chama (9)
- Change management (15)
- Company news (5)
- Coveo (5)
- Customer experience (22)
- Data & analytics (11)
- Data privacy (1)
- Digital transformation (4)
- Dynamic translation (3)
- Employee experience (2)
- Enterprise community (19)
- Enterprise search & personalization (11)
- Google (1)
- Intelligent content syndication (3)
- iPaaS (integration platform as a service) (3)
- Khoros (6)
- Managed Services (1)
- Microsoft (3)
- Oracle Eloqua (1)
- PMO & project management (5)
- SaaS (software as a service) (2)
- SmartConX (7)
- Software and cloud engineering (1)
- Systems integrations (7)