Posts about
Enterprise search & personalization
Threats and opportunities of generative AI for enterprise communities
In my last post, I explored a list of questions that enterprise community professionals should be...
4 minute read
How AI-enabled enterprise search improves the customer experience
They say that a rising tide lifts all boats, but as Warren Buffet famously quipped: “Only when the...
4 minute read
3 ways intelligent search and personalization future-proofs customer service
As we transition into 2023, a decade after Forrester published a report announcing that the Age...
3 minute read
10 steps to a ubiquitous online community
The power and value of digital enterprise communities is well documented. By empowering...
5 minute read
How to create a relevant and effortless customer experience through intelligent mass personalization
For global IT companies, time is of the essence: when IT...
3 minute read
5 solutions for cultivating online community engagement
Wondering how to best approach generating online community...
5 minute read
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