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iTalent Digital blog

Digital transformation, change management, data analytics and business intelligence, enterprise collaboration, enterprise search, SaaS, and more.

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Enterprise search & personalization

Enterprise search & personalization, Customer experience, Data & analytics, Enterprise community, Dynamic translation, Khoros, Microsoft, Google

5 box-bursting innovations for your Khoros community

One of the things we like about the Khoros customer engagement platform is that it not only has a...
4 minute read
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Enterprise search & personalization, Enterprise community, AI

Threats and opportunities of generative AI for enterprise communities

In my last post, I explored a list of questions that enterprise community professionals should be...
4 minute read
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Enterprise search & personalization, Customer experience, Coveo, AI

How AI-enabled enterprise search improves the customer experience

They say that a rising tide lifts all boats, but as Warren Buffet famously quipped: “Only when the...
4 minute read
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Enterprise search & personalization, Systems integrations, Customer experience

3 ways intelligent search and personalization future-proofs customer service

As we transition into 2023, a decade after Forrester published a report announcing that the Age...
3 minute read
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Enterprise search & personalization, Customer experience, Enterprise community

10 steps to a ubiquitous online community

  The power and value of digital enterprise communities is well documented. By empowering...
5 minute read
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Enterprise search & personalization, Customer experience, Coveo

How to create a relevant and effortless customer experience through intelligent mass personalization

    For global IT companies, time is of the essence: when IT...
3 minute read
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Enterprise search & personalization, Customer experience, Enterprise community, Coveo

5 solutions for cultivating online community engagement

    Wondering how to best approach generating online community...
5 minute read
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