How to turn separate support communities into a global village

As the world evolves, so do customer needs and expectations. Adapting to these changes and keeping...

Introducing iTalent’s digital platform for CX professionals

After trailblazing the knowledge management and digital collaboration space for more than a decade,...

Consolidate your communities onto one platform for a better CX and big savings

Managing multiple, siloed communities spread across different online touchpoints can be a...

Success secrets community managers should know about platform launches and migrations

Is there a 'secret' formula for success when it comes to launching a new community or migrating an...

AARP's SongTheme: boost community engagement with music

Organizations of any size and scope often face the constant challenge of keeping their members...

Harnessing the power of community evangelism: how it’s like GPT

A clear theme that emerged fromThe Community Roundtable’s annual report on the State of Community...

Top 10 online community managed services our customers ask for

The benefits of self-service online communities are well known. Customers prefer to self-support...

State of Community Management 2023 webinar recap

I was given the honor to participate in a webinar with Jim Storer of The Community Roundtable (CRT)...

5 must-have components of a best-in-class community

If you have been around the community space for any length of time, then you are probably familiar...

Why multi-directional platform integration is essential for customer retention

In today’s fast-paced, informationally overloaded world, the most precious resource is time....