Posts about
Customer experience
Consolidate your communities onto one platform for a better CX and big savings
Managing multiple, siloed communities spread across different online touchpoints can be a...
3 minute read
The transformative power of unified search for websites
Have you ever felt lost in the labyrinth of information on a website, endlessly searching for that...
4 minute read
Six little-known ways unified search improves workplace productivity (which is your organization doing?)
Your organization can have the deepest expertise, the most valuable knowledge base, and the...
4 minute read
AARP's SongTheme: boost community engagement with music
Organizations of any size and scope often face the constant challenge of keeping their members...
3 minute read
Embrace a holistic approach to customer obsession
Why are so many companies failing to see the expected ROI of their recent data management and...
3 minute read
Why CX leaders should integrate change management into all they do
When changes are introduced in an organization, the customer experience (CX) often changes, as...
3 minute read
How you can use AI to power customer self-service and assisted support
“We have really good customer service!” How many times have you heard companies express this as a...
5 minute read
Top 10 online community managed services our customers ask for
The benefits of self-service online communities are well known. Customers prefer to self-support...
4 minute read
Revolutionize the e-commerce experience with intelligent unified search
There was a time when search engines were the latest and greatest thing. They were considered...
4 minute read
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