Posts about
Customer experience
Embrace a holistic approach to customer obsession
Why are so many companies failing to see the expected ROI of their recent data management and...
3 minute read
Why CX leaders should integrate change management into all they do
When changes are introduced in an organization, the customer experience (CX) often changes, as...
3 minute read
How you can use AI to power customer self-service and assisted support
“We have really good customer service!” How many times have you heard companies express this as a...
5 minute read
Top 10 online community managed services our customers ask for
The benefits of self-service online communities are well known. Customers prefer to self-support...
4 minute read
Revolutionize the e-commerce experience with intelligent unified search
There was a time when search engines were the latest and greatest thing. They were considered...
4 minute read
What is intelligent unified search and why do enterprises need it?
The overwhelming proliferation of data and information is causing toggle fatigue. What is toggle...
3 minute read
7 keys to staying competitive and profitable
A smart data and analytics strategy leveraging the right technology enables companies to stay...
1 minute read
Systems integrations,
Customer experience,
iPaaS (integration platform as a service),
SmartConX,
Enterprise community,
Intelligent content syndication,
Dynamic translation,
Automation
Why multi-directional platform integration is essential for customer retention
In today’s fast-paced, informationally overloaded world, the most precious resource is time....
6 minute read
Enterprise search & personalization,
Customer experience,
Data & analytics,
Enterprise community,
Dynamic translation,
Khoros,
Microsoft,
Google
5 box-bursting innovations for your Khoros community
One of the things we like about the Khoros customer engagement platform is that it not only has a...
4 minute read
Topics
- Agile Methodology (1)
- AI (7)
- Automation (1)
- Awards (6)
- Case study (5)
- Chama (9)
- Change management (15)
- Company news (5)
- Coveo (5)
- Customer experience (22)
- Data & analytics (11)
- Data privacy (1)
- Digital transformation (4)
- Dynamic translation (3)
- Employee experience (2)
- Enterprise community (19)
- Enterprise search & personalization (11)
- Google (1)
- Intelligent content syndication (3)
- iPaaS (integration platform as a service) (3)
- Khoros (6)
- Managed Services (1)
- Microsoft (3)
- Oracle Eloqua (1)
- PMO & project management (5)
- SaaS (software as a service) (2)
- SmartConX (7)
- Software and cloud engineering (1)
- Systems integrations (7)