Embrace a holistic approach to customer obsession

Why are so many companies failing to see the expected ROI of their recent data management and...

Why CX leaders should integrate change management into all they do

When changes are introduced in an organization, the customer experience (CX) often changes, as...

How you can use AI to power customer self-service and assisted support

“We have really good customer service!” How many times have you heard companies express this as a...

Top 10 online community managed services our customers ask for

The benefits of self-service online communities are well known. Customers prefer to self-support...

Revolutionize the e-commerce experience with intelligent unified search

There was a time when search engines were the latest and greatest thing. They were considered...

What is intelligent unified search and why do enterprises need it?

The overwhelming proliferation of data and information is causing toggle fatigue. What is toggle...

7 keys to staying competitive and profitable

A smart data and analytics strategy leveraging the right technology enables companies to stay...

Why multi-directional platform integration is essential for customer retention

In today’s fast-paced, informationally overloaded world, the most precious resource is time....

5 box-bursting innovations for your Khoros community

One of the things we like about the Khoros customer engagement platform is that it not only has a...

How generative AI will impact enterprise community user engagement

Reid Hoffman, co-founder of LinkedIn, former board member and original investor of OpenAI, and...