Posts about
Customer experience (2)
7 keys to staying competitive and profitable
A smart data and analytics strategy leveraging the right technology enables companies to stay...
1 minute read
Systems integrations,
Customer experience,
iPaaS (integration platform as a service),
SmartConX,
Enterprise community,
Intelligent content syndication,
Dynamic translation,
Automation
Why multi-directional platform integration is essential for customer retention
In today’s fast-paced, informationally overloaded world, the most precious resource is time....
6 minute read
Enterprise search & personalization,
Customer experience,
Data & analytics,
Enterprise community,
Dynamic translation,
Khoros,
Microsoft,
Google
5 box-bursting innovations for your Khoros community
One of the things we like about the Khoros customer engagement platform is that it not only has a...
4 minute read
How generative AI will impact enterprise community user engagement
Reid Hoffman, co-founder of LinkedIn, former board member and original investor of OpenAI, and...
3 minute read
How AI-enabled enterprise search improves the customer experience
They say that a rising tide lifts all boats, but as Warren Buffet famously quipped: “Only when the...
4 minute read
Make community management more efficient and scalable with Khoros ACM
In a previous blog article, I wrote about a specific feature of the Khoros Accelerated Community...
3 minute read
3 ways intelligent search and personalization future-proofs customer service
As we transition into 2023, a decade after Forrester published a report announcing that the Age...
3 minute read
10 steps to a ubiquitous online community
The power and value of digital enterprise communities is well documented. By empowering users...
5 minute read
7 ways to unlock new business value during economic turbulence
As CPI hits its highest level in more than 40 years and fears of an impending recession...
4 minute read
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