How AI-enabled enterprise search improves the customer experience

They say that a rising tide lifts all boats, but as Warren Buffet famously quipped: “Only when the...

Make community management more efficient and scalable with Khoros ACM

In a previous blog article, I wrote about a specific feature of the Khoros Accelerated Community...

3 ways intelligent search and personalization future-proofs customer service

As we transition into 2023, a decade after Forrester published a report announcing that the Age...

10 steps to a ubiquitous online community

The power and value of digital enterprise communities is well documented. By empowering users...

7 ways to unlock new business value during economic turbulence

As CPI hits its highest level in more than 40 years and fears of an impending recession...

Make your community irresistible with CORE content

By Eric Stieg, iTalent Digital Enterprise Community &...

How Autodesk integrated Facebook without increasing costs

By Chris Coumbe at Autodesk Companies have invested a lot of resources...

7 proven ways to boost member-to-member engagement

Six mistakes online community managers make

How to create a relevant and effortless customer experience through intelligent mass personalization

For global IT companies, time is of the essence: when IT...