The customer experience win hidden in accessibility requirements

An accessible, unified customer experience is no longer a “nice-to-have” feature in a company’s...

How to turn separate support communities into a global village

As the world evolves, so do customer needs and expectations. Adapting to these changes and keeping...

Coveo unified search: answers to your top FAQs

Unified search is the latest evolution of the classical search index and has become the new...

Why multi-directional platform integration is essential for customer retention

In today’s fast-paced, informationally overloaded world, the most precious resource is time....

3 ways intelligent search and personalization future-proofs customer service

As we transition into 2023, a decade after Forrester published a report announcing that the Age...

6 reasons your company needs an iPaaS

As your company deploys and onboards an increasing number of applications, they create data...

iTalent Digital named "Disruptor Company of the Year" again for SmartConX

For the second time this year, iTalent Digital was named Disruptor...

How Autodesk integrated Facebook without increasing costs

By Chris Coumbe at Autodesk Companies have invested a lot of resources...

Don’t get lost in translation: How to make multilingual marketing easy

As the world moves towards greater globalization, marketing...