How 4 industry leaders use AI to deliver next-generation customer service

Imagine a world where every customer support interaction is intuitively tailored to your needs...

AI-driven trends in the retail sector

AI is at the top of everyone’s minds, and the retail industry is no exception. AI is not just...

The transformative power of unified search for websites

Have you ever felt lost in the labyrinth of information on a website, endlessly searching for that...

Six little-known ways unified search improves workplace productivity (which is your organization doing?)

Your organization can have the deepest expertise, the most valuable knowledge base, and the...

Coveo unified search: answers to your top FAQs

Unified search is the latest evolution of the classical search index and has become the new...

How you can use AI to power customer self-service and assisted support

“We have really good customer service!” How many times have you heard companies express this as a...

Revolutionize the e-commerce experience with intelligent unified search

There was a time when search engines were the latest and greatest thing. They were considered...

What is intelligent unified search and why do enterprises need it?

The overwhelming proliferation of data and information is causing toggle fatigue. What is toggle...

5 box-bursting innovations for your Khoros community

One of the things we like about the Khoros customer engagement platform is that it not only has a...

Threats and opportunities of generative AI for enterprise communities

In my last post, I explored a list of questions that enterprise community professionals should be...